Refund policy


Refund & Store Policies

At HybridPropBot, we pride ourselves on delivering high-quality, professional-grade Expert Advisors and custom trading solutions. Please read our refund and cancellation policies carefully before making a purchase.

1. General Digital Product Policy (Non-Refundable)

Due to the digital and instantly downloadable nature of our software (Expert Advisors, Set Files, PDF Manuals), all sales are generally final and non-refundable.

Once the .ex5 file or custom code has been downloaded or delivered, there is no way to "return" the product. This policy is in place to protect our intellectual property from piracy and unauthorized distribution.

By completing your purchase at checkout, you agree to these terms.

2. The "Prop Firm EA" Challenge Guarantee (Conditional Refund)

We stand behind the Hybrid Breakout EA (Prop Firm Edition). We offer a conditional refund ONLY on this specific product if it fails to pass your prop firm challenge, subject to the strict Terms & Conditions outlined below.

Terms & Conditions to Qualify for a Refund:

To protect against fraudulent claims, you must meet ALL of the following criteria to be eligible for a refund on the Prop Firm EA:

  1. Exclusive EA Trading: The prop firm account must have been traded exclusively by the Hybrid Breakout EA. If our team finds evidence of manual trades, trades placed from a mobile phone, or trades from other EAs on the account, the refund is void.

  2. Authorized Presets Only: You must use the provided, recommended set files (presets) and risk management settings. Over-leveraging or changing the risk parameters beyond the recommended limits voids the guarantee.

  3. Continuous VPS Uptime: The EA must be run continuously on a reliable VPS during trading hours to ensure no trades or management triggers were missed due to computer downtime.

  4. Proof of Failure: You must provide the read-only investor password and server details for the failed MetaTrader account, along with screenshots of your Prop Firm dashboard showing the rule breach.

  5. Timeframe: The refund request must be submitted within 14 days of the challenge failure date.

If you meet all the above T&Cs and the EA is responsible for the challenge failure, we will issue a full refund of your EA purchase price.

3. Trend Manipulation EA Policy

The Trend Manipulation EA is a standard digital software product. Because it is an instant download, it is strictly non-refundable under any circumstances. Please review the strategy descriptions and backtest expectations on the product page before purchasing.

4. Custom EA Development Policy

Our Custom EA Development Service involves dedicated human labor, time, and coding expertise.

  • No Refunds on Labor: Because of the time required to consult, code, and test your custom bot, custom build payments are strictly non-refundable once the coding process has begun.

  • The Bug-Fix Guarantee: While we do not offer refunds on custom bots, we do provide a Lifetime Bug-Fix Guarantee. If your custom robot deviates from the original trading logic, rules, or conditions agreed upon in our initial consultation, we will fix the code free of charge until it executes exactly as requested.

5. Chargebacks and Disputes

Any unwarranted credit card chargebacks or PayPal disputes filed without first contacting our support team to resolve the issue will be treated as fraudulent. We log all IP addresses, download timestamps, and digital delivery receipts, which will be submitted to the payment gateway or bank to fight fraudulent disputes.

Need Help?

If you are experiencing technical issues, need help installing your EA, or have questions about optimizing your settings, please reach out to our support team before requesting a refund! We are here to help you succeed.

[Contact Support] (Link to your email or contact form)